Privacy Policy for Apollo Mobility Rentals

Effective Date: 1/6/2024

Apollo Mobility Rentals (“Company”, “we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with us through A2P (Application-to-Person) text messaging, or use our services. This Privacy Policy is designed to comply with applicable laws and regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and A2P messaging compliance standards.

1. Information We Collect

We may collect and process the following categories of information:

1.1 Personal Information Provided by You

When you interact with us, including when you make a booking, request a quote, or contact us, we may collect the following personal information:

    • Full Name
    • Email Address
    • Phone Number
    • Billing and Delivery Addresses
    • Payment Details (via secure third-party payment processors)
    • Customer Support Correspondence (including email, phone, and text message interactions)

1.2 Automatically Collected Information

When you interact with us, including when you make a booking, request a quote, or contact us, we may collect the following personal information:

  • IP Address
  • Device Type (mobile, desktop, etc.)
  • Browser Type and Version
  • Operating System
  • Referring Website
  • Pages Visited and Time Spent on Our Site
  • Cookies and Similar Technologies (see Section 8 for details)

1.3 A2P Messaging Information

If you opt-in to receive A2P text messages, we may collect the following information:
  • Message Content
  • Date and Time of Messages
  • Message Delivery and Read Receipts

2. Legal Basis for Processing Information (GDPR Compliance)

If you are a resident of the European Economic Area (EEA), we process your personal data based on one of the following legal grounds:
  • Consent: Where you have given clear consent for us to process your personal information for a specific purpose (e.g., marketing communications).
  • Contractual Necessity: Where processing is necessary for the performance of a contract with you, such as fulfilling a rental order.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, unless those interests are overridden by your rights.
  • Legal Obligation: Where processing is necessary to comply with a legal or regulatory obligation.

3. How We Use Your Information

We use the information we collect for the following purposes:
  • Providing and Managing Services: To process bookings, deliver scooters, and handle customer support inquiries.
  • Communication: To send booking confirmations, updates, and reminders via email or A2P text messages.
  • Marketing (with consent): To send promotional offers, updates about new services, and discounts.
  • Analytics and Improvements: To monitor usage and improve the functionality and user experience of our website.
  • Legal and Security: To comply with legal obligations, enforce our terms and conditions, and prevent fraud or misuse.

4. How We Share Your Information

We do not sell your personal information. However, we may share your information with the following categories of third parties:

4.1 Service Providers

We may share your data with trusted third-party service providers who assist in operating our business, including:
  • Payment Processors (for secure handling of payments)
  • Delivery Services (to fulfill scooter deliveries)
  • IT and Hosting Providers (to maintain our website and systems)

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the business assets to the new owner.

5. A2P Messaging Consent and Compliance

We comply with A2P messaging guidelines to ensure proper consent, transparency, and user control over messages.

5.1 Transactional Messages

By providing your phone number during the booking process, you consent to receiving essential transactional messages, such as:
  • Booking confirmations
  • Delivery and pickup updates
  • Important service-related notifications

5.2 Promotional Messages

If you opt-in to receive promotional text messages, we may send offers, discounts, or other marketing communications.

  • Opt-Out: You may opt out of promotional messages at any time by replying “STOP” to any message or contacting us directly.
  • Frequency: Promotional messages will be sent at reasonable intervals and will not exceed [insert max frequency, e.g., two per week].

5.3 Compliance with Messaging Standards

We adhere to all applicable carrier regulations and A2P messaging standards, including but not limited to:
  • Including clear opt-in and opt-out instructions
  • Avoiding spam or irrelevant content
  • Maintaining accurate records of user consent

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When we no longer need your information, we securely delete or anonymize it.

7. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
  • Encryption of sensitive data (e.g., payment information)
  • Regular security audits and monitoring
  • Restricted access to personal data by employees and service providers

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more details, please refer to our Cookie Policy [link if applicable].

9. Your Rights

You may have certain rights under applicable data protection laws, including:
  • Right to Access: Request access to the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Deletion: Request deletion of your data, subject to certain conditions.
  • Right to Data Portability: Request transfer of your data to a third party.
  • Right to Object: Object to certain types of data processing.
  • Right to Withdraw Consent: Withdraw consent for promotional communications at any time.
To exercise any of these rights, please contact us at [Insert Email Address].

10. International Data Transfers

If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Apollo Mobility Rentals

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